Privacy Policy
Last updated: 2 July 2026
This Privacy Policy explains how Cornerstone collects, uses, stores and protects your personal information when you use our app, website, online ordering service, loyalty programme, or any other service provided by Cornerstone.
For the purposes of this Privacy Policy, “Cornerstone”, “we”, “our” and “us” refers to Cornerstone.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:
[INSERT CORNERSTONE EMAIL ADDRESS]
1. Information We Collect
We may collect and process the following types of personal information:
Personal details, such as your name, email address, phone number and delivery or billing address where applicable.
Account details, such as your login details, account preferences, saved information and loyalty account details.
Order information, such as the products you order, order history, collection times, payment status, discounts, loyalty rewards and order notes.
Payment information, such as payment confirmation, transaction reference and payment status. We do not store your full card details. Card payments are processed securely by our payment provider.
Communication information, such as messages, enquiries, feedback, complaints, support requests and responses to promotions or surveys.
Marketing preferences, such as whether you have opted in or opted out of receiving marketing messages, offers, app notifications or promotional emails.
Technical information, such as device type, operating system, browser type, IP address, app version, device language, approximate location where enabled, and how you interact with our app or website.
Loyalty information, such as points, stamps, rewards, voucher use, redemption history and membership activity.
Allergy or dietary information, but only where you choose to provide it to us, for example when placing an order or making an enquiry.
2. How We Collect Your Information
We collect information when you:
Create an account with Cornerstone.
Place an order through our app, website or other ordering platform.
Use our loyalty programme.
Contact us by email, phone, app form, website form, social media or in person.
Sign up to receive marketing, offers or push notifications.
Use our app or website.
Allow cookies, analytics or similar technologies.
Take part in promotions, surveys, competitions or feedback requests.
We may also receive information from trusted service providers who help us operate our app, website, payment systems, order management tools, loyalty system, email services, analytics and customer support.
3. How We Use Your Information
We use your personal information to:
Create and manage your account.
Process and manage your orders.
Take and confirm payment.
Provide click & collect or other ordering services.
Manage your loyalty rewards, points, stamps, vouchers or offers.
Send order confirmations, updates and important service messages.
Respond to customer service requests, complaints or enquiries.
Improve our app, website, menu, products and services.
Send marketing messages, offers and promotions where you have agreed to receive them.
Send push notifications where you have enabled them.
Prevent fraud, misuse, security issues and unauthorised activity.
Keep business records, accounting records and legal records.
Comply with our legal and regulatory obligations.
4. Our Lawful Basis for Using Your Information
We only use your personal information where we have a lawful reason to do so.
We may use your information because:
It is needed to provide our service to you, such as processing your order or managing your account.
You have given consent, such as opting in to marketing messages, push notifications or non-essential cookies.
We have a legitimate business interest, such as improving our services, responding to enquiries, preventing fraud and keeping our systems secure.
We need to comply with a legal obligation, such as tax, accounting or consumer law requirements.
Where we rely on consent, you can withdraw your consent at any time.
5. Marketing
Cornerstone may send you marketing messages, offers, promotions and updates where you have agreed to receive them.
This may include:
Email offers.
App push notifications.
Loyalty rewards.
Discounts and promotions.
News about new products, seasonal menus or events.
You can opt out of marketing at any time by following the unsubscribe instructions in the message, changing your app notification settings, or contacting us at:
[INSERT CORNERSTONE EMAIL ADDRESS]
We will not sell your personal information to third parties for their own marketing purposes.
6. Push Notifications
If you allow push notifications, Cornerstone may send you messages about your orders, loyalty rewards, promotions, menu updates or important service information.
You can turn off push notifications at any time in your device settings or app settings.
7. Payments
When you make a payment, your payment is processed securely by our payment provider.
Cornerstone does not store your full card number, CVV code or complete payment card details.
We may receive payment confirmation, payment status, transaction reference, order value and limited billing information so that we can process your order, deal with refunds and keep accurate records.
8. Loyalty Programme
If you use Cornerstone’s loyalty programme, we may collect information about your purchases, points, stamps, rewards, vouchers and redemption history.
We use this information to:
Track your rewards.
Apply discounts or loyalty benefits.
Manage your loyalty account.
Prevent fraud or misuse of rewards.
Improve our offers and customer experience.
9. Allergies and Dietary Information
If you provide allergy, intolerance or dietary information, we will only use this information to help deal with your order, enquiry or customer service request.
Cornerstone may prepare food and drinks in areas where allergens are present. Customers with allergies should contact us before ordering.
10. Who We Share Your Information With
We may share your personal information with trusted third-party service providers where necessary to run our business and provide our services.
This may include:
Solves App, where required to provide and maintain the Cornerstone app.
App and website hosting providers.
Online ordering providers.
Payment processors.
Email and notification providers.
Loyalty programme providers.
Analytics providers.
Customer support tools.
Accounting, legal or professional advisers.
Delivery or fulfilment partners, where applicable.
Fraud prevention or security providers.
We only share the information needed for those providers to carry out their services.
We may also share information where required by law, regulation, court order, tax authority, fraud prevention body or another lawful request.
11. Third-Party Providers
Cornerstone may use third-party providers to help operate the app, website, payments, analytics, notifications, loyalty and customer support services.
These providers may include, where applicable:
Solves App.
Payment provider.
Email provider.
Push notification provider.
Analytics provider.
Loyalty or ordering provider.
Customer support provider.
[INSERT ANY OTHER SPECIFIC PROVIDERS USED BY CORNERSTONE, FOR EXAMPLE: STRIPE, FIREBASE, GOOGLE ANALYTICS, MAILCHIMP, ETC.]
Each third-party provider is responsible for handling personal data in accordance with its own privacy policy and applicable data protection laws.
12. International Transfers
Some of our service providers may process personal information outside the United Kingdom or European Economic Area.
Where this happens, we will take steps to make sure your information is protected in line with applicable data protection laws. This may include using approved contractual protections or working with providers that have appropriate safeguards in place.
13. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
These steps may include:
Secure systems and access controls.
Password protection.
Encryption where appropriate.
Limited access to personal information.
Use of trusted service providers.
Regular review of our systems and processes.
No online service can be guaranteed to be completely secure, but we take data protection seriously and aim to keep your information safe.
14. How Long We Keep Your Information
We only keep your personal information for as long as necessary for the reason it was collected.
We may keep:
Account information for as long as your account remains active.
Order information for as long as needed to manage your order and meet accounting, tax and legal requirements.
Payment records for as long as required for accounting, tax, fraud prevention and legal purposes.
Marketing preferences until you unsubscribe or withdraw consent.
Customer service messages for as long as needed to deal with your enquiry and keep appropriate business records.
Loyalty information for as long as your loyalty account remains active or as needed to manage rewards and prevent misuse.
When information is no longer needed, we will delete it, anonymise it or securely archive it where legally required.
15. Your Data Protection Rights
Depending on where you live and the laws that apply, you may have the following rights:
The right to access the personal information we hold about you.
The right to ask us to correct inaccurate or incomplete information.
The right to ask us to delete your personal information in certain circumstances.
The right to ask us to restrict how we use your information in certain circumstances.
The right to object to certain uses of your information.
The right to data portability in certain circumstances.
The right to withdraw consent where we rely on consent.
The right to complain to a data protection authority.
If you want to exercise any of these rights, please contact us at:
[INSERT CORNERSTONE EMAIL ADDRESS]
We may need to confirm your identity before dealing with your request.
16. Cookies and Similar Technologies
Cornerstone may use cookies and similar technologies on our website or app.
Cookies are small files placed on your device to help websites and apps work properly, remember preferences, improve performance and understand how users interact with services.
We may use:
Strictly necessary cookies, which are needed for the app or website to work properly.
Performance and analytics cookies, which help us understand how people use our app or website.
Functionality cookies, which remember choices such as preferences or settings.
Marketing cookies, where applicable, which may help us show relevant offers or measure advertising performance.
You can manage cookies through your browser settings. You may also be asked to accept or reject certain cookies when using our website or app.
If you disable cookies, some parts of our website or app may not work properly.
17. Analytics
We may use analytics tools to understand how customers use our app or website.
Analytics may help us understand:
Which pages or sections are used most.
How customers interact with the menu or ordering system.
Technical issues or crashes.
General customer behaviour and service performance.
Where possible, analytics information is aggregated or anonymised.
18. Links to Other Websites
Our app or website may contain links to third-party websites, social media pages or external services.
This Privacy Policy only applies to Cornerstone. If you visit another website or service, you should read their own privacy policy.
Cornerstone is not responsible for the privacy practices, content or security of third-party websites.
19. Changes to This Privacy Policy
Cornerstone may update this Privacy Policy from time to time.
If we make significant changes, we may notify you through the app, website or by email where appropriate.
The latest version will always be available through our app or website.
20. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information, or if you want to exercise your data protection rights, please contact us at:
Cornerstone
Email: [INSERT CORNERSTONE EMAIL ADDRESS]
Address: [INSERT BUSINESS ADDRESS IF REQUIRED]
21. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office, also known as the ICO.
You can contact the ICO through its official website or by using the contact details provided by the ICO.